EastTel customer relations software is designed to help improve the quality of contacts between your workforce and your customers. Each user can display:

• staff availability,
• phone messages (no more post-it messages !),
• internal messages
• sophisticated search modules
• phonetics… for contact names
• a diary
• a customer appointment list
• a technical intervention list
• staff planning
• tracking of actions per customer (Estimates, orders, mails…)
• verification in real time message handling and appointment scheduling
• a range of various statistics
• an ideas/suggestion box
• and much more …